Warranty Policy

Warranty Cover

Grand Kitchens Ltd provides a 3-year return-to-base limited warranty on kitchen cabinets, supplied cabinet hardware and supplied benchtops.

This warranty applies from the date of supply, installation or invoice, whichever occurs first.

The warranty applies only where Grand Kitchens Ltd determines, after inspection, that the defect is caused by a quality issue in materials or workmanship under normal residential use.

• repair the affected item;
• replace the affected component;
• supply an equivalent replacement component; or
• provide another remedy agreed by Grand Kitchens Ltd.

Any accepted warranty remedy applies to the defective component only.

Return-to-Base Warranty

This is a return-to-base warranty.

The Customer must return the affected product or component to Grand Kitchens Ltd, or make it reasonably available for inspection, unless Grand Kitchens Ltd agrees otherwise in writing.

Unless required by law or agreed in writing, this warranty does not include removal costs, reinstallation costs, transport or delivery costs, access costs, loss of use, consequential loss or costs caused by project delay.

What Is Covered

This warranty covers confirmed quality defects in:

• cabinet carcasses;
• cabinet doors and drawer fronts;
• supplied hinges, drawer runners, handles and cabinet hardware;
• supplied benchtops;
• manufacturing workmanship; and
• supplied materials that fail prematurely under normal residential use.

What Is Not Covered

This warranty does not cover:

• normal wear and tear;
• scratches, dents, chips, marks, staining, fading, gloss changes or colour variation;
• damage caused by water, steam, leaks, excessive moisture, poor ventilation or standing water;
• swelling, delamination, mould, corrosion or distortion caused by moisture or incorrect care;
• damage caused by heat, direct sunlight, impact, misuse, abuse, overloading or neglect;
• damage caused by harsh chemicals, abrasive cleaners, bleach, solvents, scouring pads, oven cleaner, ammonia or unsuitable cleaning products;
• damage caused by incorrect installation, alteration, relocation, repair or work carried out by others;
• damage caused by plumbing, appliances, electrical work, building movement or site conditions outside Grand Kitchens Ltd's control;
• natural variation in timber, veneer, stone, engineered stone, laminate or other surface materials;
• commercial use, rental misuse, outdoor use or use outside normal kitchen conditions; and
• products, appliances, fittings or materials not supplied by Grand Kitchens Ltd.

Maintenance Requirements

To keep the warranty valid, the Customer must properly care for and maintain the cabinets, hardware and benchtops.

Failure to follow these maintenance requirements may void the warranty if the issue is caused or worsened by lack of care, misuse, moisture, heat or unsuitable cleaning.

• wipe spills immediately, especially around sinks, dishwashers, cooktops, joins, edges and benchtop cut-outs;
• keep cabinets, panels, doors, drawers and benchtops dry;
• avoid standing water or prolonged moisture contact;
• use rangehoods or exhaust fans when cooking;
• avoid prolonged steam exposure from kettles, dishwashers, ovens, cooktops and other appliances;
• clean surfaces with a soft damp cloth and mild non-abrasive detergent only;
• dry surfaces after cleaning;
• avoid abrasive pads, bleach, solvents, harsh chemicals, citrus cleaners, ammonia, oven cleaner and scouring powders;
• use trivets or heat pads for hot pots, pans, trays and appliances;
• use chopping boards and avoid cutting directly on benchtops;
• avoid excessive weight on shelves, drawers, doors and benchtop overhangs;
• report leaks, swelling, cracks, loose hardware or suspected defects promptly; and
• stop using affected parts where continued use may worsen the damage.

Warranty Claim Process

To make a warranty claim, the Customer must contact Grand Kitchens Ltd within a reasonable time after noticing the issue and provide:

Grand Kitchens Ltd will assess whether the issue is a valid quality defect covered by this warranty.

• proof of purchase or invoice number;
• photos or videos of the issue;
• a description of the defect;
• the date the issue was first noticed; and
• access for inspection or return of the affected component if requested.

Consumer Law

This warranty is in addition to any rights the Customer may have under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in this warranty limits any rights that cannot legally be excluded.